Terms

By accessing kiss-air.com you agree to the use of the website as directed in these terms and conditions.

Contact Information

On contacting or ordering, Kiss-Air Candles keeps contact information in order to allow us to contact individuals regarding the status of the order and future promotions. If you do not wish to be added to our mailing list please contact us. We do not pass details on to third parties.

Variation and Termination of Content

Kiss-Air Candles have the right to amend, remove, vary or terminate content of the website at its discretion and without prior notice. This includes pricing, postage and the terms and conditions.

Legal Disclaimer

Users of this site may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public or otherwise use kiss-air.com content in any way except for your own personal, non-commercial use with written permission from Kiss-Air Candles. We aim to ensure all descriptions and measurements of products are as accurate as possible and every effort is made to provide you with images which are a good representation of the product. However, colours may vary due to the lighting or the photography process.

Products

We had made every effort to ensure the images and description of the products is a true reflection of the atual product. However, there maybe variations is colour and all measurements are approximate. 

Orders

You will receive an email confirmation of your order and payments are taken through a secure payment gateway in Paypal or Nochex. If there is a problem with your order we will contact you via email. We reserve the right to refuse an order.

Offers

Offers and promotions change frequently and the offers are only available against products where stated. Promotional codes cannot be used on candle of the month, discounted products and postafe. We reserve the right to retract and/or change offers and promotions at our discretion. 

 Personalised candles

Please allow 10 working days for dispatch. Kiss Air Candles takes no responsibility for spelling errors and reserve the right to position the text where appropriate on the candle. Personalised items cannot be returned or refunded unless damaged on arrival.

Returns

If for any reason you are not satisfied with your order, we are more than happy to refund or exchange any unused goods. Please return the unused item (excludes personalised candles) in a re-saleable condition (not burnt and tins undamaged), your name, address and order number within 14 days of purchase. Unfortunately, we do not offer free returns and suggest parcels are returned recorded delivery as we can't refund missing goods.

Once the parcel has been received, we will refund your order within 14 days of receipt. If requiring an exchange, we reserve the right to charge postage for the exchange items to be sent to you.

Should a problem occur as a result of a faulty product or a mistake on our part within 14 days of dispatch, we will refund postage costs incurred by the customer upon proof of payment.

Claims for faulty items made outside of the 14 day timescale will be processed at our discretion and only and only if the claim is made within 60 days of delivery.  Items displaying damage or defect deemed to be a result of fair wear and tear or neglect will not be regarded as faulty.

Return address: Returns Department, Kiss-Air Candles, 16 Betts Close, Godmanchester, Cambridgeshire, PE29 2YA