Ordering & Delivery

Ordering

Ordering with Kiss-Air Candles is totally secure - check out the padlock in the address bar when you are at the checkout.

We accept payment by debit or credit card via Nochex with your order transaction being displayed as "Nochex" on your statement or Paypal. If you would like a place an order over the phone, please call us on 01480 453525.

Promotional codes can be used, only one per order. Simply enter the code in the discount code box and it will be applied to your order. Please note, these discounts are not valid on postage and packaging costs.

If you would like to pre-order an item that is out of stock please email info@kiss-air.com and one will be put aside as soon as we have made a batch. If you cannot find what you are looking for, please do contact us and we will be more than happy to see if we can do a special order for you. 

We have made ordering as simple possible but if you need assistance please do contact us.

We aim to dispatch orders within 2 working days, however during busy periods this may be longer. Please note, personalised items will be dispatched 7 to 10 days after ordering.

You will receive an email confirming your order and payment is taken via Paypal or Nochex. We reserve the right to refuse an order.

UK Postage

For UK orders we offers FREE Second Class delivery on orders over £30. Otherwise postage is charged at £3.50 for first class and £2.95 for second class. All parcels are sent via Royal Mail. Postage costs may charge at any time. Bulk tealight orders are exempt from free UK delivery.

International Shipping

We send all orders Via Royal Mail International Tracked or courier. Postage will be calculated at the checkout. Please allow 28 days for your delivery. Postage costs may change at any time.

Returns

If for any reason you are not satisfied with your order, we are more than happy to refund or exchange any unsed goods. Please email us at info@kiss-air.com to notify of a return and then send the unused item (complete with any labels), your name, address and order number within 14 days. Unfortunately, we do not offer free returns and suggest parcels are returned recorded delivery as we can't refund missing goods.

Once the parcel has been received, we will refund your order within 7 days of receipt.

Return address: Returns Department, Kiss-Air Candles, 16 Betts Close, Godmanchester, Cambridgeshire, PE29 2YA.

Telephone: 01480 453525